In emergency situations where a customer’s operations can be compromised, SGL can meet the urgency with flexible solutions, including hand delivering time-sensitive, critical shipments.
Challenge
When a seafood company experienced an equipment failure, it was quickly realized that they urgently needed a new hydraulic part to operate a fishing trawl door. When the part was ordered from Salt Lake City, UT for delivery into Anchorage, AK, the odds of overnight delivery to its final destination in Dutch Harbor, AK seemed slim to none. With typical cargo flights from Anchorage to Dutch Harbor, they load cargo on a first come first serve basis and are loaded in priority order of mail, food, and medical supplies. The customer feared that on such short notice, this shipment may not even make the cut. The unpredictable icy and blustery weather in Dutch Harbor also added to the challenge of delivering this part to fix their fishing trawler.
Solution
The SGL team thought carefully and thoroughly to design a plan that would ensure the delivery of this hydraulic part. Our team successfully delivered the part from Salt Lake City to Anchorage overnight using a reliable carrier. Taking extra precautions to make sure it successfully reached its final destination, SGL contracted a person to hand carry the part from Anchorage to Dutch Harbor and sent them on an early morning flight to Dutch Harbor.
Results
Once landed, a contracted ice road trucker company’s dispatcher was sent to Dutch Harbor for the day. That dispatcher ensured the cargo was handed off, and that completed the challenge of sending a critical hydraulic part from Salt Lake City, UT to Dutch Harbor, AK in less than 24 hrs.