In September 2024, Scan Global Logistics began managing the distribution of cameras, point-of-sale equipment, and merchandise for a major customer. The logistics operations involve transporting goods primarily from Philadelphia (PHL) to the West Coast of the United States, with additional responsibilities for intra-Canada deliveries. The goal was to ensure timely setup and distribution for mall locations, with all equipment needing to be operational by mid-November.

 

Challenge

The client faced several challenges with their existing logistics setup:

  • Coordination Complexity: Deliveries involved scheduling appointments with regional managers and mall operators, making the coordination process complex and time-consuming.
  • Cost and Damage Issues: Previous transportation methods led to higher costs and increased damage rates due to multiple handling points using LTL, impacting overall efficiency and budget.

 

Solution

SGL Logistics implemented a strategic approach to address these challenges:

  • Consolidated Trailers: By consolidating loads from the customer’s location into trailers, SGL significantly reduced transportation costs and minimized the risk of damage.
  • Efficient Coordination: The PHL team built consolidated loads and managed the logistics from the customer's location to SGL’s facilities, ensuring that deliveries were coordinated efficiently and on schedule.
  • Intra-Canada Deliveries: We also handled intra-Canada deliveries, ensuring a seamless operation across both the US and Canadian regions.

 

Results

The new logistics strategy delivered notable improvements:

  • Cost Savings: The consolidation approach reduced overall transportation costs, providing financial relief to the customer.
  • Reduced Handling and Damage: By moving away from LTL shipments, the client saw a significant decrease in handling and damage issues, leading to more reliable delivery outcomes.
  • Timely Setup: The efficient logistics solution ensured that all equipment arrived and was set up by the mid-November deadline, allowing for a smooth operational launch in the malls.

This approach not only met the client’s immediate needs but also established a more efficient and cost-effective logistics framework for their ongoing distribution requirements.