In September 2024, Scan Global Logistics began managing the distribution of cameras, point-of-sale equipment, and merchandise for a major customer. The logistics operations involve transporting goods primarily from Philadelphia (PHL) to the West Coast of the United States, with additional responsibilities for intra-Canada deliveries. The goal was to ensure timely setup and distribution for mall locations, with all equipment needing to be operational by mid-November.
Challenge
The client faced several challenges with their existing logistics setup:
- Coordination Complexity: Deliveries involved scheduling appointments with regional managers and mall operators, making the coordination process complex and time-consuming.
- Cost and Damage Issues: Previous transportation methods led to higher costs and increased damage rates due to multiple handling points using LTL, impacting overall efficiency and budget.
Solution
SGL Logistics implemented a strategic approach to address these challenges:
- Consolidated Trailers: By consolidating loads from the customer’s location into trailers, SGL significantly reduced transportation costs and minimized the risk of damage.
- Efficient Coordination: The PHL team built consolidated loads and managed the logistics from the customer's location to SGL’s facilities, ensuring that deliveries were coordinated efficiently and on schedule.
- Intra-Canada Deliveries: We also handled intra-Canada deliveries, ensuring a seamless operation across both the US and Canadian regions.
Results
The new logistics strategy delivered notable improvements:
- Cost Savings: The consolidation approach reduced overall transportation costs, providing financial relief to the customer.
- Reduced Handling and Damage: By moving away from LTL shipments, the client saw a significant decrease in handling and damage issues, leading to more reliable delivery outcomes.
- Timely Setup: The efficient logistics solution ensured that all equipment arrived and was set up by the mid-November deadline, allowing for a smooth operational launch in the malls.
This approach not only met the client’s immediate needs but also established a more efficient and cost-effective logistics framework for their ongoing distribution requirements.